Terms of Service

Your account

• You must be at least 18 and able to enter a contract, for yourself or for the business you sign up.
• Keep your details correct and your password safe. Turn on two-step login if you can.
• You are responsible for what happens in your account, including what the staff you invite do.

What Ataja does

Ataja gives you tools to manage products and stock, orders, invoices, customers, an online store, a till and reports. We keep improving it, so features may change. If we remove something important, we’ll try to tell you first.

Payments go straight to you

Ataja is not a bank or payment provider and doesn’t hold your money. Customers pay into your own bank account, or by cash or your own card terminal. You check and confirm every transfer. An order marked paid is only as accurate as that confirmation, so check your bank before you confirm. Transfer screenshots aren’t proof that money has arrived.

Selling to your customers

Each sale is between you and your customer. Ataja isn’t part of it. You are responsible for:

• Your products, descriptions, prices, stock counts and discounts.
• Delivery, returns, refunds, complaints and following consumer laws.
• Your taxes, licences and business records.
• Having the right to use your customers’ data and to message them, and following data protection law.

Sales Agent

Sales Agent uses AI to draft replies and can hold stock and create orders. AI can make mistakes. By default you approve each reply. If you turn on autopilot, the agent sends replies without your approval, and you remain responsible for what is sent in your name. You must also follow the rules of Instagram, Facebook and WhatsApp. They or our messaging provider may limit or end your connection, which we don’t control.

What you can’t do

• Sell anything illegal, stolen, counterfeit or unsafe.
• Deceive or defraud anyone, or collect payments for goods you won’t supply.
• Send spam or messages people haven’t agreed to receive.
• Upload content that infringes someone’s rights, or harmful code.
• Access other people’s data, get around limits or security, or overload or copy the service.

Your content

Your products, photos and data stay yours. You allow us to host, copy, resize and display them only as needed to run Ataja for you, including on your public store, product links, invoices and receipts. You confirm you have the right to use what you upload.

The Ataja name, logo, software and designs belong to us. Your store shows a small “Powered by ataja” line.

Fees

If a feature or plan costs money, we’ll show the price before you choose it. We won’t charge you for something you haven’t agreed to pay for.

Suspending or closing an account

You can stop using Ataja at any time and ask us to close your account at hello@getataja.com. We may suspend or close an account that breaks these terms, puts others at risk or is needed to meet the law. Where it’s reasonable and safe, we’ll tell you first and give you a chance to fix the problem and take a copy of your data.

Availability

We work to keep Ataja reliable, but it’s provided “as is”, and we can’t promise it will always be available or free of errors. The till can sell offline, so stock counts may be out of date until it syncs. Keep your own records of anything critical.

Our responsibility to you

As far as the law allows, we aren’t liable for lost profits, lost sales or indirect losses, or for disputes between you and your customers. Our total liability for any claim is limited to what you paid us in the 12 months before it arose. Nothing in these terms limits rights or liability that the law doesn’t allow us to limit.

Disputes and governing law

These terms are governed by the laws of the Federal Republic of Nigeria. If something goes wrong, please email us first so we can try to fix it. If we can’t resolve it, the courts of Lagos State will hear the dispute.

Changes to these terms

If we make an important change, we’ll update the date above and tell account holders by email or in the dashboard before it takes effect. If you keep using Ataja afterwards, the new terms apply.